Refund policy

RETURN POLICY
 Orca Marine Supplies accepts returns for up to thirty (30) days after shipment. 
Our return policy does not apply to the following goods: Open software, 
mapping/chart data cards, international orders, freight truck only items, and 
special order items. These items are not eligible for return, refund or exchange. 
Shipping and credit card charges (if any) are non-refundable. If your return is 
accepted by Us, We will provide one of the following within a reasonable time: 
an exchange of merchandise for the item returned, a non-transferable 
merchandise credit, a credit to the payment card or original method of payment 
used to pay for the item, a check, or another remedy that we determine in good 
faith is appropriate in the circumstances. Customer must request a return 
merchandise authorization (RMA) through the product returns link on our 
website or by emailing us at orcamarinesupplies1@gmail.com.com. An RMA 
number will be issued with instructions for returning the package within a 
reasonable time (normally 1-3 business days).
 Defective Products:
 A prepaid return shipping label will be provided for defective items if deemed 
necessary by the manufacturer. The customer must first contact the 
manufacturer for technical support to confirm product is defective and that 
product replacement is deemed necessary. Please provide the name of the 
technician, serial number, and details about the defect. Return instructions and a
 label will be provided.
 Non-Defective Returns:
 Eligible non-defective products may be returned for a full refund minus shipping 
paid (if any). To be eligible for a non-defective return, your merchandise must be
 unused/unopened and must be in the original packaging. Non-defective returns 
that show signs of installation/use, missing parts/packaging, missing proof of 
purchase/UPC code, or have serial numbers that do not match our records will 
not be accepted. Customer is responsible for return shipping costs of non
defective returns. You should consider using a trackable shipping service or 
purchasing shipping insurance for items of value. Orca Marine Supplies is not 
liable for lost or damaged return packages.
General - Cancellations, Shipping Damage, Missing Packages, Shipment 
Refusals:
 Orders that you submit online are processed immediately and may not be 
canceled, and you may need to wait until you receive the merchandise in order 
to return it. Claims of shipment damage, incorrect/missing items, or non-receipt 
of goods must be made within seven (7) days. Customer is responsible for all 
costs associated with refused shipments including credit card fees, carrier fees, 
freight to the customer, and return freight. We reserve the right to refuse returns 
that are sent COD, without a return authorization, show signs of undisclosed 
installation/use, has missing parts/packaging, missing proof of purchase/UPC 
code, or have serial numbers that do not match our records. If you do not 
comply with any of the above conditions, We reserve the right to refuse the 
return/exchange, or to impose different or additional conditions. Please see 
our TERMS AND CONDITIONS for additional applicable information